Najeeb Al Awadi's Blog

Archive for the ‘Business’ Category

I will be speaking at the Australian University in Kuwait to the beloved students. I thought of sharing my brief with you. My intention is to speak to them for 30 minutes about leadership. I don’t want to give them a usual speech from a leader to its audience. I want to get them to be passionate and I want to be contagious and pass on my skills to the future leaders and hope to find new leaders in my audience.

Much of my professional life has been in the direction of leading. It started during the school days at university, with my roommates, with my classmates, with friends and colleagues.

Leadership skills have now been universally recognized as the key ingredient. In management, a good manager is by definition a leader. Equally, a good leader will also be a manager.

Is it possible to develop your own abilities as a leader?

My answer loudly is: Yes.

One word of caution: nobody can teach you leadership. It is something you have to learn. You learn principally from experience.

You will most probably work for five to six organizations in your career, and none of them will be quite as committed to your long-term development as you are. Can you think now how you will be able to develop yourself as a leader?

There are no set rules, or set systems that you can rely on. You as a person are a unique with a desire and a distinctive path of leadership in front of you. Nobody can teach you the way: you have to find it yourself. If it was so easy a path to follow, a lot more people in leadership roles or positions would be showing their leadership skills.

All I can do here is to share with you some practical suggestions and reflections that you may find useful to accept/adopt and implement in your lifestyle to encourage yourself.

Be Prepared

The door into leadership has “Confidence” written upon it. You have to have the want to be a leader. It begins with a willingness to take charge. If you hate the idea of taking responsibility then leadership is not for you. Remain an individual contributor.

The more prepared you are, the more confident you become. Remember, as a leader or leader-to-be always look confident, even when you may not be feeling it from inside. People will tend to take you at face value.

Be Proactive

Organizations do have a vested interest in your development as a leader. Because they need such leaders. Share with them your hopes, intentions, and ambitions.

Take courses, read, stimulate, and take up any such offers to grow.

Be Reflective

Most leaders are action-centered and fairly well immersed in their work, not least because they tend to love it.  Of course you need to withdraw from time to time to take a helicopter overview about the organization. This reflection should include your own role performance as a leader. List things that are going well and identify some specific areas for self-improvement.

Always look for feedback which is a bit of a guidance mechanism in a rocket. If you receive it with an open mind, looking for the truth in it, it will guide you on your path to excellence in leadership.

The only way for you to move from being a good leader – where you are now by any means – to becoming a very good leader, even an excellent or great leader, is by aiming higher.

Final word, develop yourself day after day, be confident. Use all sources around you, superiors, colleagues, team members, friends, and family. Use them to improve your leadership.

It does take time, for there is no such thing as instant leadership. Therefore, be patient with yourself. Aim to take a step forward each day. Do something differently tomorrow as a result of reading or attending a speech or a short workshop. Even if it’s a small step, you will be on your way.

Try again and again; it will help you in moving forward. For me as a true leader, I believe that you should be a warrior. Be a happy warrior to make it happen.

I will share with you my dear readers my findings and thoughts about them after my speech.

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I’ve read an interesting article, once, in the Business Harvard Reports. It shows what the management style is, and suggests how it should be, for better time management. I thought I can share with you, today, some parts of it…

Ever wondered why you have too many problems – too many monkeys – on your back?!

Ever noticed that all too often, you find yourself running out of time, while your subordinates are running out of work?!

This is the case of an overburdened manager, who has unintentionally taken on all of his/ her subordinates’ problems/ monkeys, which is in clear conflict with time management.

Who’s working for whom?

In accepting a monkey, the manager is voluntarily assuming a position subordinate, to his/ her subordinate. By which a manager accepts a responsibility, promises to provide a progress report, and is being supervised thereafter when asked: “How is it going?”.

The more monkeys a manager takes and gets caught up, the more he/ she will fall behind. The manager is eventually caught in a vicious circle…

Getting rid of monkeys

A manager should believe that; at no time while helping subordinates, that their problems become his/ her own. And that in those rare cases, he/ she with the subordinate will together determine if the next move should be the manager’s.

This way, the manager is transferring initiatives back to his/ her subordinates, and keeps it there.

Also, a manager and his/ her subordinate cannot effectively have the same initiative, simultaneously. A monkey may not astride two backs.

Care& Feeding of monkeys

Here are five strict rules governing the care& feeding of monkeys. Violation of these rules will cost more time loss:-

  1. Monkeys should be fed or shot. Otherwise, a manager will waste valuable time on resurrections

  2. Monkeys’ population should be kept below the maximum number a manager has time to feed. It shouldn’t take more than 5-15 min. to feed a properly maintained monkey

  3. Monkeys should be fed by appointment only

  4. Monkeys should be fed face-2-face or by telephone, but never by mail. Documentation may add to the feeding process, but it shouldn’t replace it

  5. Every monkey should have an assigned next feeding time& degree of initiative. Never allowed to become vague or indefinite

Bosses are found that they cannot just give a monkey back to their subordinates, and then just merely get on with their own business. Empowering subordinates is a hard& complicated work.

Empowerment often means that you have to develop people. This is initially much more time consuming than solving the problem on your own. But more important about empowerment, is that effective delegation, which depends on a trusting relationship between a manager and his/ her subordinate.

Thus, executives need to establish a running dialogue with subordinates, establishing a partnership. After all, if subordinates are afraid of failing in front of their bosses, they’ll keep coming back for help, rather than take initiatives.

Further, working on time management requires people to categorize their activities according to urgency& importance.

Those who spend half or more of their time on matters that are urgent but not important, are trapped in an endless cycle of other’s monkeys. Yet, they’re reluctant to help those concerned take their own initiative.

Wrapping up this post, I’d like to conclude with these questions„

Bosses; How effective is your delegation in reducing the passage of monkeys to you, and why?

Subordinates; How often are you passing your monkeys to your bosses, and why?

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إسمها “مي”، عرفتها من خلال موضوع “معادلة النجاح” الذي نشرته في مدونتي سابقاً. تفاعلت “مي” مع “المعادلة”، وعلــّـقت عليها بأسلوب شيق. لها موقعها الخاص الذي تطرح من خلاله أفكارها. أفكار جديدة، ذات رؤية وهمَة عالية يمكن وصفها وتقديمها لجيل قادم يحتاج ليعيش الحلم. حلم النجاح.

مع “مي” ومن أجل إظهار همتها ونشر أفكارها دعوتها لتكون ضيفة في مدونتي نتشارك معاً في الآراء ، فاستجابت ، فشكراً لك يا “مي”.

أعزائي يا من تعملون في الصف الأمامي وتقدمون خدماتكم للجمهور تقبلوا دعوتي للاستفادة من هذه التجربة الثرية وبدوري سأجلس بجانبكم في صفوف القراء وسأدَع لها القيادة ولنستمتع معاً، في هذه الرحلة.

 علماً بأني أؤمن جيدًا بإن موظف الصف الأمامي الذي يخدم الجمهور مباشرة يكتسب الخبرات اللازمة ليكون يوماً ما على رأس الهرم.
 

تفضلي يا سيدتي، فالمساحة  لك

نجيب العوضي

 

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اصنع مستقبلك بابتسامة!

 

أنت في فيفا الآن، وأضاء اللون الأخضر معلناً مكالمة جديدة .. ماهو شعورك؟

  • : )        سعيد ومتحمّس

  • : S        مشوّش وقلق

  • : |        لا شيء، وكسول

  • :@        غاضب
  • : (        حزين    

نحن وكلاء الإنطباع الأول .. ولذلك إذا رأينا الضوء الأخضر قد ظهر معلناً مكالمة جديدة، نتنفس بسعاده، ونبتسم، لأن هذه فرصة رائعة من أجل أن نجعل تجربة العميل مع شركتنا لا مثيل لها.

تلك فلسفة موظفي الصف الأول في شركة (يووم)  والتي قرأتها في كتاب (هوس الزبائن) لكين بلانشارد، الذي يتحدث عن تجربة الشركة المذهلة في مضاعفة أرباحها 

 عندما التحقت بأول وظيفة لي في مجال الاستثمار، كنت متحمسة لأن أطبق تلك الفكرة! فكنت أرفع السماعة وأنا مبتسمة بشوق لأن أجعل العميل سعيداً .. وكما تعلمون أن الصوت مع الابتسامة ودودٌ بشكل كبير! وقد وفقت بذلك كثيراً وكانت أمتع اللحظات عندما تأتيني مكالمة

جرّب الآن .. لا تبتسم وقل: فيفا مساء الخير (اسمك) معاك تفضل .. والآن، ابتسم ابتسامتك الجذابة وقل الجملة مرة أخرى .. لاحظت الفرق؟ 

وفي الحقيقة، كنت أنا من يسعد وقتها! فكلمة طيبة من عميل، أو اسلوب راقٍ، أو عدوى السعادة التي أرسلها لعميل، كانت كفيلة أن تجلعني أنتظر أن يرن الهاتف ولا أنظر لهذه المهمة على أنها ثقيلة أو مزعجة أو متعبة! لا .. على العكس .. كانت عظيمة لأن الابتسامة تؤثر على نفسيتك اذا استمريت بها، فتنشر شعور السعادة والنشوة فيك كـُلك!

 

أتَذكُر تلك المرة التي اتصلت بها على تلك الشركة، وخدمك موظفاً ودوداً جداً ومتعاوناً؟ ألم تشعر من داخلك بشعور رائع لأنه قدّرك واحترمك و “خدمك” بطيب روح؟ ألم تشعر برضى وسعادة حيال تلك الشركة؟ ألم ترغب أن تخبر أحداً عن تلك التجربة؟

 

جرّب! لن تخسر شيئاً! فقط ارفع السماعة بفكرة “أنا مسؤول عن جعل هذا العميل سعيداً” واعلم أن هذا من أجلك قبل أن يكون من أجل العميل أو من أجل فيفا! وتذكر أنك أنت حقاً وكيل الإنطباع الأول! وأنت قد تم اختيارك من أجل أن تصنع قصة نجاح شركة الاتصالات الكويتية الثالثة – فيفا ! فاصنعها بولاء وحبّ لأن ذلك سيعود بالنفع عليك، على رضاك عن ذاتك، على مستوى أدائك KPI، على تقييمك، وعلى مستقبلك! فأنت الآن لديك فرصة نادرة لأن الشركة تسير في خطاها الأولى، فالمناصب والأماكن فيها لا زالت طرية! فاصنع مستقبلك بابتسامة

هيا، جرّب، ومن ثم أخبرنا عن تجربتك في تطبيق ذلك المبدأ في التعليقات أدناه!

 

مـيّ

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