Posted June 15, 2009on:
You are about to undergo a job interview, which may change your life and this is true…How you look, act, speak, and write gives people around you an impression. In business enviroment, that 1st impression is significantly more important, and everlasting. Knowing how to behave with politeness and courtesy is a very important part of business life. Using business etiquette to create the right impression, will determine not only how you enjoy each working day, but also your chances of promotion and success in your career.
Today is the day you’ve been preparing and waiting for. What should you consider?
- Turning up on time
- How you are dressed
- Body language-how you should shake hands, stand or sit
- How do you talk to the person interviewing you
- Do you make an eye contact and smile?
- Do you speak clearly without pausing or using slang?
- Are you prepared for the questions?
- Have you prepared questions of your own?
Interviews are a very good model for how you should act at any business meeting. All of the same rules, about how the person you are meeting sees you, and the organization you represent. So, making a good impression is about:
- Dressing and acting appropriately
- Being prepared
- Communicating well
Here are some rules of good business behavior:
Punctuality- Be on time, and arrive at least 5minutes early. Keeping people waiting creates resentment which isn’t forgotten.
Handshakes& Greetings- If this is the 1st time, introduce yourself to the people you are meeting, and greet them professionally. While shaking hands, smile and say “pleased to meet you” or “how do you do”. This is something that I use a lot and it works very well.
Names- Remember names of the people you meet, and call them by name. Don’t get the name wrong- if you think you have forgotten, don’t use the name until you double-check with a colleague. Or at least be polite in gettign his name properly. Then start calling him during the conversation by his name. People love it.
Body language- Smile and make eye contact when talking or listening. If you are taking notes, make sure to look up frequently and nod or smile, showing your concentration. In addition, show your interest and alertness using your posture. Sit or stand upright, and keep legs together regardless of clothing. This applies to both men and women. Also, don’t cross your arms- this is a defensive position. of course, you dont have to use your handset.
Listening- Be quiet while others talk, and make sure you understand what is being said. Don’t interrupt the speaker, but if a pause occurs, phrase your question politely or repeat what was said and ask if it is correct. I’ve seen a lot of people underestimate of being quite !
Thanks- Always thank a person if you are given anything, whether it’s information, coffee, or a help in anyway. Courtesy costs nothing, but the lack of it is always noticed.
Sensitivity to others- There are hundreds of funny stories about inappropriate behavior of others. Accidents happen and are usually embarrassing. Yet, deliberate behavior that can cause offence to people is unacceptable.
To conclude, I would like to leave you with this question:
Have you heard before of the phrase “business etiquette”?
v If yes, do you believe in it or have ever use it?
v If no, does it make any sense to you and worth adopting?